FAQ

Absolutely! Gift cards can be purchased online here. They’re delivered instantly by email, never expire, and are the perfect way to let someone choose their favorite scent.

Yes! In your shopping cart, use the “Gift Note” option to add a personal message. This also removes all pricing from the packing slip.

Sales tax is calculated based on your shipping address and applicable state laws. For international orders, customers are responsible for any local duties or import taxes.

Please contact our Support Center right away. While we’ll do our best, we can’t guarantee retroactive discounts for missed promotions or expired codes.

We process orders quickly, but if you reach out via our Support Center within 1 hour, we’ll do our best to help. Once an order ships, it can’t be modified.

All of our products are paraben- and phthalate-free, and crafted with gentle, skin-friendly ingredients. Our bar soaps include naturally derived moisturizers like glycerin and oat protein, as well as sea kelp extract—known for its soothing and antioxidant properties. While many customers with sensitive skin enjoy our formulas, everyone's skin is unique. We always recommend reviewing the full ingredient list and performing a patch test before full use.

We recommend consulting your doctor before using any new skincare products while pregnant. Full ingredient lists are available on each product page.

Never. Our products are 100% cruelty-free.

Most of our products are vegan, though select items may contain beeswax or other natural derivatives. Full ingredient lists are included on each product page.

Our soaps and candles are best used within 12–18 months. For best results, store in a cool, dry place away from direct sunlight.

Keep soaps in a dry, ventilated space between uses. For candles, store away from heat or direct sun to preserve scent and wax integrity.

That’s the glycerin—one of the most beneficial ingredients in our Classic Bar Soaps. Glycerin is a natural humectant, which means it draws moisture from the air to help keep your skin hydrated and soft. In humid environments, this can cause your soap to appear dewy, develop tiny beads of moisture, or take on a slightly frosted look. This is completely normal—and actually a sign of a high-quality, moisturizing bar.

Many large cosmetic companies remove the glycerin from their soaps and sell it to be used in lotions and serums. We leave it in, where it does the most good—right in your daily bar. To help your soap last longer, keep it in a well-drained dish and out of direct water between uses.

Each product page includes a full list of ingredients. If you have specific questions, feel free to contact us.

Yes! Every Hilton Head Soap Co. product is handcrafted by hand in small batches at our soap studio on Hilton Head Island, South Carolina. We’re proud to create each item with care right here in the USA.

We’d love to partner with you! To apply for a wholesale account, please visit our Wholesale page and complete the short application. You’ll find answers to common questions there, plus details about our easy online ordering system. Once approved, you’ll receive access to your wholesale account to start ordering right away.

Yes! We offer bulk discounts for corporate gifting, weddings, welcome bags, and special events. To get started, please complete our Bulk Discount Form on the website. Once submitted, our team will follow up to confirm details, lead time, and availability.

Yes, we work with wholesale clients and large organizations to create custom products—offering both personalized designs and custom fragrances. Please contact us through our Support Center to discuss your needs—we’d love to learn more.

Subscribe & save to have your favorite Hilton Head Soap Co. products delivered automatically every 30, 45, or 60 days—no need to reorder. You'll get 10% off each shipment, plus early access to limited-edition scents. You can pause, cancel, or update your subscription anytime through your customer portal. Manage your subscription or learn more here.

For details on order processing times, delivery options, international availability, and our return policy, please visit our dedicated Shipping & Returns FAQ page. Everything you need to know is outlined there. If you still have questions, feel free to reach out through our Support Center.

Gift cards and discount codes are redeemable exclusively on our website. They cannot be used at retail stores or third-party stockists.

If you're experiencing any technical issues, please reach out through our Support Center. We're here to help!

Scroll to the bottom right corner of our website to subscribe. Or contact our team, and we’ll happily add you manually.

Place your finished candle in the freezer for a few hours—the wax should shrink and pop out easily. Use a butter knife if needed, then wash with warm, soapy water to reuse the glass.

Tunneling happens when a candle is extinguished before the wax melts all the way across. Always let the first burn last 2–3 hours to create a full melt pool and prevent tunneling.

Trim your wick to ¼ inch before each use to ensure a clean, even burn and minimize smoke or soot.

No. Our candles are made with a premium apricot-coconut wax blend—never paraffin.

Thank you for your interest! Please reach out via our Support Center for all press inquiries and collaboration opportunities.

Yes—we’d love for you to join the Hilton Head Beach Club, our official ambassador program. Learn more and apply here.

Yes! We give back through our nonprofit, All Paws on Deck, a 501(c)(3) that supports shelter animals and families in need. We regularly donate soap, supplies, and financial support to rescue organizations across the country.

Yes! Everything is handcrafted in our Hilton Head Island soap studio—from mixing and pouring to labeling and packaging. We make each product by hand in small batches to ensure exceptional quality.

We love that you're interested in seeing where the magic happens. While we don’t currently offer public tours or operate a showroom, all of our products are made by hand in our soap studio on Hilton Head Island, where we focus on small-batch production and thoughtful cosmetic formulation. You can shop our full collection online or visit one of our retail partners listed here.