Shipping & Returns
We want you to be happy.
We take pride in the quality of our handcrafted products and want you to be 100% satisfied. Below you’ll find answers to common shipping and return questions. Still need help? Just reach out—we’re happy to help.
What is your return policy?
Because our products are handcrafted in small batches and made for personal care, we’re unable to accept returns or exchanges. This helps ensure the safety and quality of every item we ship. We appreciate your understanding and your support of our small business.
If you’re unsure about a product or scent, please reach out—we’re happy to offer guidance before you place your order.
What should I do if I receive the wrong product?
Please contact our Customer Care Team through our Support Center—we’ll be happy to exchange, refund, or help you order the correct product.
What should I do if I receive a damaged product?
Please contact our Customer Care Team through our Support Center. We’ll follow up with next steps and may request a photo of the damage for review.
What if I purchased my item from another retailer?
If you purchase your item from one of our authorized retailers, please contact them directly for assistance. Our Customer Care Team is unable to refund or replace any items sold through other authorized retailers.
How much does shipping cost? (USA orders)
Standard Shipping on orders is $8. Standard Shipping on orders $60 or more is FREE.
Expedited shipping options are available for an additional fee and will be listed at checkout. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays.
How will my order be shipped? (USA orders)
Standard shipping is handled through USPS and/or UPS Ground services. Your order will arrive approximately 7-10 business days from date of purchase (Hawaii, Alaska, Puerto Rico & US Virgin Islands may experience longer transit times).
Expedited shipping options are also available for an additional fee. These options are listed at check out. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays.
Please note: orders over $350 will require signature at delivery
How long will it take to ship? (USA orders)
Your order will arrive approximately 7-10 business days from date of purchase (Hawaii, Alaska, Puerto Rico & US Virgin Islands may experience longer transit times). All orders, placed after noon EST will be processed the following business day despite the shipping method. We can only process and ship orders Monday through Friday, excluding holidays. Please allow up to 3 business days for your order to ship.
How much is the sales tax? (USA orders)
We are required by law to collect state sales tax on orders being shipped within South Carolina. Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.
Does Hilton Head Soap Co. ship internationally?
Yes! Outside of the USA, we’re currently accepting orders from:
- Canada
- United Kingdom, Ireland
- France, Germany, Italy, Spain, Portugal, Belgium, Netherlands, Sweden
- Australia, New Zealand
We offer UPS, DHL & USPS shipping internationally, and duties and taxes will be pre-paid and collected during checkout.
Orders are typically processed in 1-2 business days and should arrive within 15 business days. Note that while these estimated times reflect the vast majority of shipments, due to uncontrollable local customs clearance processes and inspections, these estimated times could take longer. You pay guaranteed landed costs at checkout; no additional fees are due upon delivery. Subject to local clearance procedures. Package is traceable and your shipping confirmation will include tracking information. Please allow 48 hours for tracking information to update once you receive a tracking number. Local carriers will do the final delivery. If you have additional questions, please contact our Customer Care Team via our Support Center.
Please note that International Customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”). Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
The Fees are typically determined based on a combination of factors that may include:
- The merchandise's country of origin or manufacture
- The merchandise classification, using a system adopted by the countries that we ship to
- VAT rates are set by the country to which the order is shipping
- Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process
Please note that currency at checkout is shown in USD. If you're shopping outside of the US, your bank may convert to local currency, so the amount on your bank statement may be different than what is originally noted at checkout.
What if I have additional questions?
Have additional questions or concerns? Please check our FAQ page first—you might find your answer there. If not, contact us via our Support Center and a member of our Customer Care Team will be happy to assist you.