Shipping & Returns
We want you to be happy.
We take pride in the quality of our handcrafted products and want you to be 100% satisfied. Below you’ll find answers to common shipping and return questions. Still need help? Just reach out—we’re happy to help.
What is your return policy?
Because our products are handcrafted in small batches and made for personal care, we’re unable to accept returns or exchanges. This helps ensure the safety and quality of every item we ship. We appreciate your understanding and your support of our small business.
If you’re unsure about a product or scent, please reach out—we’re happy to offer guidance before you place your order.
What should I do if I receive the wrong product?
Please contact our Customer Care Team through our Support Center—we’ll be happy to exchange, refund, or help you order the correct product.
What should I do if I receive a damaged product?
Please contact our Customer Care Team through our Support Center. We’ll follow up with next steps and may request a photo of the damage for review.
What if I purchased my item from another retailer?
If you purchase your item from one of our authorized retailers, please contact them directly for assistance. Our Customer Care Team is unable to refund or replace any items sold through other authorized retailers.
How much does shipping cost?
Standard Shipping on orders is $8. Standard Shipping on orders $60 or more is FREE.
Expedited shipping options are available for an additional fee and will be listed at checkout. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays.
How will my order be shipped?
Standard shipping is handled through USPS and/or UPS Ground services. Your order will arrive approximately 7-10 business days from date of purchase (Hawaii, Alaska, Puerto Rico & US Virgin Islands may experience longer transit times).
Expedited shipping options are also available for an additional fee. These options are listed at check out. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays.
Please note: orders over $350 will require signature at delivery
How long will it take to ship?
Your order will arrive approximately 7-10 business days from date of purchase (Hawaii, Alaska, Puerto Rico & US Virgin Islands may experience longer transit times). All orders, placed after noon EST will be processed the following business day despite the shipping method. We can only process and ship orders Monday through Friday, excluding holidays. Please allow up to 3 business days for your order to ship.
Does Hilton Head Soap Co. ship internationally?
We currently ship only to Canada outside of the United States.
International orders to Canada are shipped via UPS, DHL, or USPS, and duties and taxes are prepaid at checkout—so there are no additional fees due upon delivery.
- Processing time: 1–2 business days
- Estimated delivery: Up to 15 business days
- Tracking: Included in your shipping confirmation email (please allow up to 48 hours for tracking to update)
Prices are shown in USD, and your bank may convert the charge to CAD based on current exchange rates.
Please note: We’re required to declare the full value of your order, and cannot mark packages as gifts or adjust the declared amount.
For any questions, feel free to contact our Customer Care Team via our Support Center.
What if I have additional questions?
Have additional questions or concerns? Please check our FAQ page first—you might find your answer there. If not, contact us via our Support Center and a member of our Customer Care Team will be happy to assist you.